Privacy Policy

1. Who we are

Highcon Renovations & Technical Services LLC operates this website and handles enquiries for villa, apartment, kitchen, bathroom, commercial fit-out, and maintenance services in Dubai.

Controller contact: info@highconreno.com · +971 52 293 9726 · Al Barsha, Dubai, UAE.

2. Information we collect

We collect information you give us and limited information created when you use the site.

• Enquiry details: name, phone number, email (contact form), project type, location, and message.
• Call or WhatsApp details if you contact us using numbers or links on the site.
• Technical data: IP address, browser type, device, pages visited, and referring URL, if analytics or advertising tools are active.
• We do not ask for payment card details on this website.

3. How we use your information

• To respond to site-visit and renovation enquiries.
• To arrange calls, WhatsApp follow-up, site visits, and quotations.
• To operate, secure, and improve the website.
• To measure advertising performance (for example Google Ads conversions) when those tools are enabled.
• To meet legal, licensing, or accounting requirements where applicable.

4. Legal basis (UAE)

We process personal data to respond to requests you make, to take steps toward a contract (quotation and project discussions), for our legitimate business interests in operating a renovation company, and where required by UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data where it applies.

5. Sharing

We do not sell your personal information. We may share it with:

• Staff and contractors who need it to handle your enquiry or project.
• Email and hosting providers that process data on our behalf (including website hosting).
• Advertising and analytics platforms (such as Google) if conversion tracking or analytics is installed.
• Authorities if required by law.

6. Retention

Enquiry records are kept as long as needed to follow up on your project and for reasonable business and legal records. You can ask us to delete an enquiry that has not become an active project.

7. Your choices

You may request access, correction, or deletion of your personal information by emailing info@highconreno.com. You can also stop marketing messages by telling us. This does not affect messages needed to complete an enquiry you already started.

8. Cookies and similar technologies

The site may use cookies or similar tools for essential operation, analytics, and advertising measurement. See our Cookie Policy for details.

9. Security and international transfers

We use reasonable technical and organisational measures to protect enquiry data. Hosting and email tools may process data outside the UAE. We only use providers we believe are appropriate for this type of business website.

10. Children

This website is intended for adults making renovation enquiries. We do not knowingly collect data from children.

11. Changes

We may update this policy. The “Last updated” date at the top of the page will change when we do. Continued use of the site after an update means you accept the revised policy.